Privacy policy

This policy explains what personal information Doré collects when you use www.dorefragrance.com, and how we use it.

What we collect

• Your name, email, phone number and delivery address when you create an account or place an order.
• Your order history and any reviews or messages you send us.
• Basic technical information such as your browser and the pages you visit, to keep the site working and secure.

How we use it

• To process, deliver and follow up on your orders, including calling or messaging you on WhatsApp to confirm them.
• To send you emails about your orders and, if you agree, our news and offers.
• To answer your questions and improve our products and website.

Who we share it with

We share only what is needed with the companies that help us run the shop: our delivery partner, our payment provider when you pay online, and our email service. We never sell your personal information.

Our scent advisor

When you chat with Goldie, your messages are sent to an AI service to generate replies. Please don't share sensitive personal information in the chat. We keep only anonymous statistics about which perfumes were recommended.

Cookies and ads

We use necessary cookies for your bag, sign-in and language. Only if you agree in the cookie banner, we also use Google Analytics to understand visits, and the Meta (Facebook, Instagram) and TikTok pixels to measure our ads and show you relevant ones. With your agreement, we may also send the events of your visit (for example the perfumes you viewed or ordered) to Meta and TikTok from our server, with your email and phone number scrambled (hashed) so they can't be read. You can change your choice at any time from ‘Cookie settings’ at the bottom of every page.

Your choices

You can ask us at any time to see, correct or delete your personal information by writing to dorehq@gmail.com.

Contact

Questions about this policy: dorehq@gmail.com.